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How to balance the adoption of Unified Communications

This post originally appeared on my LinkedIn

With the continuing juggernaut of Microsoft UC (Lync or Skype for Business, depending on where in the journey you’re at) adoption in the market, I never stop discovering new approaches to get users using things faster – be that from our own internal thinking, customer ideas or feedback from users.

Recently I’ve seen a few user scenarios that call for balance. That there is a valid reason to accommodate some of the status quo when it comes to UC adoption, but also ongoing value to push forward with a new way of working.

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